Shipping to Continental USA
All cowhide rugs are shipped within Continental USA
All other destinations that are part of the USA, including islands will be quoted on a case by case basis for shipping costs which will be additional to the prices on the website.Please just contact us through Contact CowhideurgsUS and we will get back to you promptly.
If parcels are left in a safe places on delivery due to non attendance and stolen , we will not enter into any discussion for compensation or replacement.
We are used to delivering parcels thousands of miles to our customers and have had very few issues in more than fifteen years.
Anticipated delivery times will be between two and seven days from receipt of your order.
We use the best carriers in the world in UPS and sometimes delays can occur due to unplanned events and these are not grounds for cancellation,compensation or refunds.
Please ensure you enter the correct address detail as we will not consider any claims resulting from incorrect addresses
If goods are returned to us because of your error,we will charge a return fee to cover the additional freight costs & handling.If goods are lost in shipment as a result of incorrect addresses we will not consider any claims.
We really want to deliver to you and have tried to make it as easy as possible to ensure you receive your order.
Cowhides accidentally lost in shipping are fully insured and our policy is to replace the lost goods once we have investigated the circumstances with the carriers.Where deliveries are found to have been lost there will be no additional charges for replacement.This has occurred twice in the last fifteen years but we have you covered against the event.
You will receive a tracking number so you can track your delivery once it is dispatched through our delivery partners.By logging into their sites you will be able to track the progress of your order once dispatched from our warehouse using the tracking number we will post on our site against your order.
We process your order as soon as it is received and once dispatched no cancellations will be accepted.
RETURNS
CowhideRugsUS takes pride in delivering good products to our customers and if you are not satisfied with the quality of the product you receive just contact us by email within 48 hours of receiving the goods and we will organize a refund for the cost of the rug after its return.This does not cover change of mind based on either color or size.This is based on quality only
No claims will be recognized outside this period,When you chose a hide we deliver within the range of coloring the natural product comes in.Each hide is uniquely different in patterning,size and also color mix.Our photos represent the general coloring only but variations do exist.For instance Black can have undertones of brown, Tri Color is totally varied and the mix of color can vary from the hide illustrated quite widely.The amount of brown varies in both the Spotty & plain Brown & White hides.This applies to the Black & White hides too.
We are in the business of delivering good quality and will not exchange purely based on color variations and want you be aware of this before buying.
Natural products simply come with variations and this is part of their charm.
Please note that as cowhide is a natural product there will be imperfections in each hide and these include barb wire marks that show as contrast lines,tick bites that look like round marks,brands from the farms themselves and even sewing and the occasional patch at the back.During tanning the hides sometimes get cut and these are then repaired at the tanneries.These are acceptable feature on these products and not a reason for a return or cancellation.
In the event of us agreeing to a refund due to quality reasons we will send you a shipping label to return the goods
Please note: In the event of any other reason for a return being agreed on,you will have to pay the delivery costs back to our premises.
Any refunds will be sent to you on receipt of the goods purchased in good condition back to our premises. No refund will be made until the goods are received back to our warehouse, nor will refunds be made if the returned goods are in poor condition including damage and soiling.You will have to pay the return delivery costs if you require your goods back in these circumstances.
COWHIDERUGS
P O BOX 7133,Leura ,New South Wales 2780 ,Australia
Phone +61 1300 708732
ABN 44088976514